SHIPPING & HANDLING FEES
In-stock orders by P.O. or from the website ship within 3-5 business days once order has been processed.
For backordered items, please inquire directly. A product may be sold out, in process of being re-stocked or availability not yet updated on the website.
For custom synthesis / contract research & development, please refer to your quotation provided for estimated lead time or contact email@example.com.
Shipments are sent via FedEx International Priority® and take approximately 1-3 business days to arrive after the package has been picked up by FedEx.
Shipments are sent via FedEx International Priority® at ambient temperature or on dry ice depending on the conditions required by the product.
At this time, purchases directly from our website can only be shipped via FedEx.
For purchase orders, we can accommodate special requests to ship by temperature controlled medical carriers (ie. World Courier) with additional shipping and handling fees.
Contact FedEx by phone (1-800-463-3339) and inquire about clearance delays. Remember to reference your tracking number.
If you have any questions regarding your shipment or any requests from FedEx, please email firstname.lastname@example.org and reference your purchase order, invoice and/or tracking number.
All U.S. importers of chemical substances, mixtures or articles are required to provide a TSCA (Toxic Control Substances Act) Certification to prevent import clearance delays.
All Sussex Research Laboratories Inc. (SRL) products are exempt and have a negative certification due to their use as research materials only.
For U.S. based recipients, by purchasing any applicable product from SRL, you authorize SRL to act as your agent for the purpose of preparing a TSCA Certification.
For more information on TSCA Compliance – visit TSCA Requirements for Importing Chemicals.
A Certificate of Origin is used to obtain preferential tariff treatment when importing into Canada, the United States and Mexico. Parties who wish to import duty free utilizing the preferential benefits of the USMCA/T-MEC/CUSMA (formerly the North American Free Trade Agreement or NAFTA) must have a valid Certificate of Origin on file at time of claim, completed by either the Exporter, the Producer, or the Importer. This document is completed by us and supplied with your shipment.
The Canada-European Union Comprehensive Economic and Trade Agreement (CETA) Declaration of Origin is a document supplied with each shipment to the EU for preferential tariff treatment of your order upon importation. This document is completed by us and supplied with your shipment.
The Canadian Export Reporting System (CERS) is an internal document collected by the Canadian Border Services Agency. It may be included in your shipment if the total value of goods are equal to or greater than $2,000 CAD and if the final destination of the goods is a country other than Mexico, the United States, Puerto Rico, or the U.S. Virgin Islands. Normally, this document should not be included with your shipment and is of no concern for the consignee.
A Manufacturer’s Declaration is a document providing relevant information about the product which is used by international customs and other agencies during the importation process.
Certain products require special shipping requirements such as dry ice. You can find this information on the product details page.
Note: Special shipping requirements apply additional fees to your cart.
Dry ice shipments require special packaging which will result in an additional handling fee applied to your cart.
If you purchase products that require both ambient and dry ice shipping conditions, the entire order will be placed on dry ice.
Our Incoterms® are FCA 2020 unless otherwise negotiated.